FAQ

From the homepage:

1. Select a category that appeals to you.
2. Within the category you’ll find products on offer.
3. Once you choose a product you’ll be taken to the product review page for a more detailed description.
4. Select quantity, attributes (size etc) and “add to your cart”. The mini cart will pop down confirming the addition and from here you can choose to continue shopping or checkout.
5. In checkout we’ll give you the opportunity to review your cart.
6. From here you can enter your shipping and billing addresses (if you’re a first time buyer) or go straight to the payment page (if you’ve bought before).

All our payment methods require payment to be made immediately. If you couldn’t complete the payment process and your order is in "Awaiting Payment" you can come back to checkout to pay again.

Note you have 24 hours to complete payment, before the order is cancelled. 

If you would like to find out when we will get more stock of a product sold out, please visit the product and complete the "out of stock" form and fill in your email address and click submit.

As soon as it goes back in stock, you will be notified via email.

Our payment options are vast and include the following, subject to availability:

- Credit card: VISA & Mastercard through PayFast
- Debit card: VISA & Mastercard through PayFast

- Direct EFT through OZOW or PayFast
- SnapScan
- Zapper

- Mobicred

- PayFlex

- PayJustNow

For more information on what is required to process a payment, proceed to checkout, select your desired option and follow the instructions.

Yes sure. Please call us on 021 010 0915 during office hours and we will gladly assist you.

Under normal circumstances we have a 2-4 working day delivery time to main centres and a 4-8 working day delivery time to outlying areas.

We'll email you a tracking link and number as soon as your parcel leaves our warehouse.

You can also track your order at any time by using the link that was emailed to you.

Alternatively, you can give us a call (021 010 0915) during office hours and we will assist you.

Orders of R750+

1. Standard (door to door) - Free

2. Pargo - R79

3. Express (CPT/JHB/PTA) - R99

4. Collection in store (Paarl branch only) - Free

Orders of less than R750

1. Standard (door to door) - R79

2. Pargo - R79

3. Express (CPT/JHB/PTA) - R99

4. Collection in store (Paarl branch only) - Free

Door to door:

Our preferred courier company is The Courier Guy. We deliver parcels to your physical address within the borders of South Africa.

Pargo:

We allow consumers to receive parcels at Pargo points located at convenient retails store acorss South Africa.

Collection in store:

We have physical store in Paarl and Century City. We allow consumers to collect their parcels in-store if they select this option at checkout.

To log a return please email us (info@sportsa.co.za) your order number along with the reason for the return and we will schedule a courier to collect the unwanted item/s from you. Before we schedule the collection, we will confirm a date that suits you best.

We can't send you a new item without receiving the original product first. This means that, once your exchange request has been approved, we will collect the returned item from you and deliver the new product once the one you returned has passed inspection at our warehouse. 

From the homepage:

1. Select a category that appeals to you.
2. Within the category you’ll find products on offer.
3. Once you choose a product you’ll be taken to the product review page for a more detailed description.
4. Select quantity, attributes (size etc) and “add to your cart”. The mini cart will pop down confirming the addition and from here you can choose to continue shopping or checkout.
5. In checkout we’ll give you the opportunity to review your cart.
6. From here you can enter your shipping and billing addresses (if you’re a first time buyer) or go straight to the payment page (if you’ve bought before).

We recommend selecting "Payfast" at checkout. This will allow you to use:

• Credit card: VISA & Mastercard
• Debit card: VISA & Mastercard

Please note that prices at checkout will always be shown in ZAR (South African Rand)

We will soon be accepting PayPal through the PayGate payment platform.

If you would like to find out when we will get more stock of a product sold out, please visit the product and complete the "out of stock" form and fill in your email address and click submit.

As soon as it goes back in stock, you will be notified via email.

Duties and taxes are not included in the final price you see online. DHL pays the customs authority on your behalf for any duties and taxes that are due on the goods. Once the duties and taxes are fully repaid to DHL by you, the goods will be delivered.

No. Please email us to info@sportsa.co.za and we will gladly assist you via email you.

We use DHL Express for all international orders. Delivery time vary from 3-10 working days depending on the destination country

We'll email you a DHL Express tracking link and number as soon as your parcel leaves our warehouse.

You can also track your order at any time by using the link that was emailed to you.

Alternatively, you can email us to info@sportsa.co.za and we will assist you.

We use DHL Express for all international orders and the shipping rates will be calculated at checkout and is based on your area.

To log a return please email us (info@sportsa.co.za) your order number along with the reason for the return and we will schedule a courier to collect the unwanted item/s from you. You are liable for all costs incurred in returning and exchanging products.

We can't send you a new item without receiving the original product first. This means that, once your exchange request has been approved, we will collect the returned item from you and deliver the new product once the one you returned has passed inspection at our warehouse.